NANCY
MURRAY

SAAS • CONSULTING • OPERATIONS
STRATEGY • FRENCH & ENGLISH

Trailblazing Innovator

SaaS Technology & Hospitality executive with a Frenglish accent

Impeccable pioneering reputation as global project operations, SaaS ERP project expert, and thought leader focused on business modeling standards in various industries: Advertising and Creative Agencies, Hotel & Hospitality Management, Professional Services and, and Media Technology.

My most recent decade-long achievement: In 2013, I imported and served as a startup’s founding entity CEO responsible for globalizing an ERP SaaS solution, WorkBook, Inc., while provided global leadership for a Europe-based PMO operations & project management software company. The goal was to globalize the business to the Americas and APAC. I built a complete operation in North & South America from the ground up, integrated into the global team, and created strategic alliances with partners to deliver world-class project ERP solutions, application deployment and implementation services to a fast growing customer base.

WorkBook Inc. was acquired by Deltek, Inc. in 2017 and I served as Managing Director, Global Agency Solutions. I spearheaded the integration teams, and was the keynote / thought leader for Deltek’s flagship SaaS project management solutions to creative agencies and professional services firms. I developed global sales & pre-sales operations, product enablement, and digital product certification programs to ensure 360 success from pre-sales to customer care.

I have focused my career around PMO function standards, technology and operations, global hospitality leadership, ad agencies and media, and worked with high-profile brands globally for over 25 years. My career accomplishments contributed to multiple industry recognitions, and was published in leading media outlets.

I am a digital nomad, avid RV-er from Coast to Coast, from Canada to USA. I have dual Citizenship and native fluent in French and English. I am also a triathlete, a runner, a swimmer and a rower enthusiast while storing boats in an RV!

Work

WORK

Software as a SERVICE EXCELLENCE

Consistency in delivering results. Operational workflow mapping to bridge functional gaps, and leverage technology to ensure exceptional service delivery, customer success, performance and business health . I bring my deep technology acumen to establish and grow the next generation of leaders.

01. TECHNOLOGY ENABLEMENT & OPERATIONS

C-Suite SAAS operations: Sales, solutions engineering, customer success, enablement, implementation project management, process development + documentation in alignment with strategic goals, and global scale technology implementations. Deep understanding and hands-on day-to-day operations, stakeholder management and influence mapping across functions to deliver best-in-class customer experience.

Industry: Professional Services, Creative Operations and Advertising Agencies from small independants to Global Networks.
Project Management Office Thought Leader published in leading Industry outlets such as: AdAge, The Drum, Campaign Asia and more.

02. HOSPITALITY EXEC

Global-scale guest experience and marketing strategies, workflow operations of one of the World’s most photographed landmark. Regional President of Communications & Public Relations. Merger and acquisition integrator, and global corporate re-branding of Canadian Pacific Hotels to Fairmont Hotels & Resorts. Spokesperson for a City and Hotel brand through the millenium.